8.1 Understanding Ramadan

Ramadan, the Islamic holy month of fasting, is observed by Muslims worldwide as a period of reflection, prayer, and community. Its timing changes each year, moving approximately 10-12 days earlier annually, as it is based on the lunar Islamic calendar. During Ramadan, Muslims fast from dawn until sunset, refraining from consuming food, drink, and smoking, among other activities.

8.2 Impact on Tourism

During Ramadan, travelers to Morocco will notice significant changes in daily life, which can also affect tourism. Many restaurants and cafes may close during daylight hours and reopen after iftar, the evening meal when the fast is broken at sunset. The availability of alcohol and the operation hours of some businesses might also be restricted during this time.

Tourism attractions generally remain open, but their hours may be adjusted, and services like guided tours could be limited, especially in the late afternoon as people prepare for iftar. Evening hours, however, come alive with festive atmospheres in many cities and towns as locals break their fast and socialize.

8.3 Travel Considerations During Ramadan

10.1 Accomodations

At our company, we prioritize immersive experiences that also support local communities. That's why we choose locally-owned accommodations, ensuring that your stay contributes positively to the local economy. Depending on your chosen trip, you may find yourself in a variety of unique lodgings. Each trip detail page on our website specifies the kind of accommodation you'll be staying in. Here's an overview:

• Riads & Dars: Traditional Moroccan houses centered around an inner courtyard, offering an intimate glimpse into Moroccan culture and architecture. These accommodations are renowned for their personalized service and authentic decor.
• Boutique Hotels: Small, stylish hotels that provide a luxurious and often thematic lodging experience, combining modern comforts with local charm.
• Guesthouses & Gites: Cozy, family-run establishments that offer a homey feel and the opportunity to connect with local hosts and traditions.
• Glamping: Upscale camping experiences that blend the adventure of camping with the amenities of a hotel, set in Morocco's breathtaking natural landscapes.
• Camping: For the more adventurous, traditional camping allows you to connect with nature, under the stars in Morocco’s deserts or mountains.
• Ecolodges: Environmentally-friendly lodgings that focus on sustainability and allowing guests to stay in harmony with nature.

10.2 Service Levels

Our trips are categorized into three service levels to cater to different preferences and budgets: Adventure, Comfort, and Luxury.

• Adventure: The Adventure service level is tailored for travelers looking to deeply engage with Morocco's natural beauty and cultural richness. It primarily features stays in guesthouses or camping, offering a genuine and traditional experience. Ideal for adventurous souls, this level emphasizes immersion, from trekking in the Atlas Mountains to nights under the desert stars, providing a raw and authentic journey through Morocco's diverse landscapes.

• Comfort: The Comfort service level is designed for travelers who prioritize both exploration and comfort. This option features accommodations in carefully selected 3-4 star accomodations that offer a higher standard of amenities. Guests can expect comfortable, well-appointed rooms, convenient locations, and thoughtful services that elevate the travel experience. This level is perfect for those seeking a balance between adventure and relaxation in a more comfortable setting.

• Luxury: Our Luxury service level caters to those seeking exceptional comfort and refined experiences in Morocco. Staying in 5-star hotels, palaces, and luxury ecolodges, you'll enjoy top-tier amenities, gourmet dining, and personalized services. This level is perfect for travelers who desire the utmost in elegance, privacy, and exclusive cultural experiences, ensuring a journey of unparalleled luxury and immersion in Moroccan heritage.

10.3 Rooming Options - Double vs. Single Occupancy

10.4 Room Sharing for Couples

Accommodations are priced on a double occupancy basis, couples who wish to share a room should inform us as soon as possible. This enables us to make the necessary arrangements to ensure you and your significant other are accommodated in the same room. Prompt communication regarding your room sharing preference is crucial for us to fulfill your request and enhance your stay experience.

10.5 Availability

All accommodations depend on availability and are subject to change, but we strive to maintain the highest standards within each service level, ensuring your experience is memorable, comfortable, and authentically Moroccan. Whether you're camping under the stars or unwinding in a luxurious riad, our goal is to provide an enriching journey that reflects the beauty and diversity of Morocco.

11.1 Type of Transportation

For the duration of your journey with us in Morocco, private vans are predominantly used for group travel, combining comfort with practicality as we navigate through the diverse landscapes of the country.

11.2 Airport Transfers

Every trip includes complimentary arrival pickup and departure drop-off services, ensuring a seamless transition from and to the airport. This convenience is tailored to enhance your travel experience, provided under the following conditions:

• The service is available for airports within the same city where your trip starts or ends, typically Marrakech or Casablanca.

• Flight Details: Travelers should communicate their flight details to us at least two weeks before their trip begins. This allows us to ensure that your transportation arrangements are accurately scheduled and that any adjustments to meet your needs can be made well in advance.

Should your itinerary involve arriving or departing from an airport in a different city than where your trip begins or concludes, it's crucial to inform us ahead of time. We are prepared to facilitate additional transportation for you, though please note that this will incur an extra fee, dependent on the distance and logistics required. By communicating your plans and flight details early, we can work together to ensure your arrival and departure are as smooth and stress-free as possible.

11.3 Transportation for Activities

• Transportation for all included activities in your itinerary is covered, ensuring you can fully participate in each experience without logistical concerns.
• For add-on activities purchased through us, transportation is also included, making it easy to enjoy these additional experiences without any hassle. If you decide to explore activities outside of our scheduled itinerary or add-on options on your own, we can still help arrange transportation for you at an additional cost.

11.4 Early Arrivals and Extended Stays

For travelers planning to arrive earlier than the trip's start date or wishing to extend their stay beyond the official end date, please be aware that airport transfers on these additional days are not included in your package.

Should you desire the ease and comfort of arranged transportation outside the standard travel dates, we are more than willing to accommodate your needs. To ensure seamless arrangements, we kindly ask that you inform us of your plans in advance. This allows us to provide you with the best possible service and support, tailoring your Moroccan adventure to fit your personal travel timeline.

By communicating your arrival and departure intentions early, we can help streamline your travel experience, providing peace of mind and allowing you to focus on enjoying the wonders of Morocco.

11.5 Aiport's Driver Waiting Policy

For your convenience, included airport transfers are an integral part of ensuring a smooth start and end to your Moroccan adventure. Upon arrival, our designated driver will wait for you at the airport for up to 1 hour to 1 hour and 30 minutes. This window is designed to accommodate typical airport procedures such as baggage claim and customs clearance, providing you with sufficient time to meet your driver without rush.

11.6 Flight Delays, Cancellations, and Baggage Issues:

Travel can be unpredictable, with flight cancellations, delays, or other unforeseen circumstances potentially affecting your arrival time. Should you anticipate any changes to your scheduled arrival that exceed our driver's waiting window, please contact us immediately using the contact information provided in your trip package. Prompt communication allows us to adjust our arrangements accordingly and ensure that your transfer proceeds as smoothly as possible, despite any travel disruptions.

We are not liable for any flight-related issues, including cancellations, delays, or disruptions, nor for any baggage loss or damage that may occur during air travel. Clients are solely responsible for managing and resolving any flight-related complications with their chosen airline. In the event of such issues, it is the client's responsibility to communicate any changes or delays to us promptly. Clients are advised to secure comprehensive travel insurance that covers flight disruptions and baggage issues to mitigate potential inconveniences and losses.

11.7 Travel Time and Road Conditions

When your journey takes you to the Atlas Mountains, Sahara Desert or other remote regions of Morocco, it's important to be prepared for the travel conditions you'll encounter. These destinations, celebrated for their stunning landscapes and cultural richness, are often located far from larger cities, which can result in longer driving hours on certain days of your trip. The adventure to these areas provides an opportunity to witness the diverse beauty of Morocco, but it's essential to consider the journey's duration and comfort.

Additionally, the roads leading to and through the mountains can be winding and mountainous, presenting a potential challenge for those prone to motion sickness. The scenic routes offer spectacular views but may also cause nausea for some travelers due to their elevation changes and curves.

11.8 Preparing for Your Journey

Acknowledging these travel conditions in advance allows you to prepare accordingly. Consider bringing remedies for motion sickness if you're susceptible and ensure you have everything you need for a comfortable journey, such as water, snacks, and any necessary medications. Rest assured, our guides and drivers are experienced in navigating these routes and are committed to making your travel as comfortable as possible.

It's important to note, however, that we are not responsible for any discomfort, including but not limited to motion sickness or other ailments, that may arise due to road conditions or the challenges of travel. We strongly encourage travelers to take all necessary precautions and prepare for the journey to mitigate any potential issues.

12.1 Phone Service

12.2 Wi-Fi Availability

Staying connected while traveling is increasingly important, whether it's to share moments with loved ones, manage work commitments, or simply to research your next day's adventure. In Morocco, Wi-Fi availability can vary greatly depending on your location:

• In Larger Cities: Most hotels, riads, and cafes offer free Wi-Fi to customers. The connectivity and speed are generally good, allowing you to stay connected with ease.
• In Rural Areas and While Camping: Wi-Fi access may be limited or unavailable. In some remote destinations, the focus is on disconnecting and immersing yourself in the natural beauty and tranquility of the surroundings. We recommend preparing for these segments of your trip by downloading necessary documents, maps, and entertainment in advance.
• On the Move: While traveling between destinations, Wi-Fi access will be intermittent. Some of our transportation options may offer Wi-Fi, but this is not guaranteed and should be considered a bonus rather than an expectation.

13.1 Staying Safe on Group Trips

Traveling as part of a group in Morocco offers an added layer of security, providing shared experiences with the comfort of numbers and the guidance of experienced leaders familiar with the local environment. While Morocco is generally safe for travelers, awareness and precaution are key to ensuring a smooth journey.

13.2 Petty Theft Awareness

Like any popular traveler destination, Morocco has areas where petty theft, including pickpocketing and bag snatching, can occur. High-traffic areas, markets, and crowded streets are typical spots for such activities. It's important to stay vigilant, keep your belongings secure, and remain aware of your surroundings, especially in bustling markets or when navigating narrow streets.

13.3 Valuables and Passport Safety

• Passports and Important Documents: Keep your passport and essential documents in a secure place. Using a hidden travel wallet or a hotel safe is advisable to store your passport, travel documents, and any other valuables.
• Cash and Credit Cards: Carry only the cash you'll need for the day and one credit card, if possible, keeping them in a secure, close-to-body pouch or wallet. Leave other valuables, extra cash, and cards locked in your accommodation's safe.
• Electronic Devices: When not in use, store electronic devices such as smartphones, cameras, and tablets securely. Utilize zipped bags or backpacks while exploring, and be cautious when using your devices in crowded areas.

13.4 Group Safety Tips

• Stay with your group, especially in crowded or unfamiliar areas. There's safety in numbers, and your guide knows the safest routes and practices.
• Follow the advice of your guide or group leader, who is trained to handle various situations and can provide local insights on staying safe.
• In the event of any concerns or emergencies, communicate immediately with your guide or group leader. They're there to assist you and ensure your safety throughout the trip.

13.5 Staying Safe at Night

When exploring Morocco's large cities or rural areas after dark, safety remains a priority. In urban environments, it's wise to stick to well-lit, populated areas and avoid wandering alone in less familiar or secluded parts of the city. Always use licensed taxis for nighttime travel rather than walking, especially if you're unsure of the area.

In rural locales, nighttime activities may be limited due to the lack of street lighting and the general quietness after sunset. If staying in a guesthouse or camping, follow the guidance of your hosts or guides regarding safe areas to explore in the evening.

Across all settings, maintaining awareness of your surroundings, keeping your belongings secure, and staying in groups when possible will contribute significantly to a safe and enjoyable experience in Morocco after dark.

Additionally, your guide is a valuable resource for local insights and advice on safe practices after dark. Don't hesitate to ask them for guidance or recommendations to ensure your nighttime activities are both safe and enjoyable. Their expertise can help you navigate the nuances of evening outings in Morocco, making your experience memorable for all the right reasons.

13.4 Personal Responsibility

While Morocco highly values its visitors and incidents are uncommon, practicing common sense and remaining vigilant are essential. It's also important to note that in the unlikely event of theft, we cannot be held responsible for lost or stolen items. Prioritizing the safety of your belongings through mindful practices and awareness significantly enhances your travel experience, allowing you to immerse yourself fully in the rich Moroccan culture and landscapes.

14.1 Guidance on External Purchases

While exploring Morocco, you may be tempted to purchase additional services, activities, or tickets to tourism attractions from sources outside of Mauresk LLC. While the country offers a plethora of enriching experiences, we must emphasize that we cannot guarantee the quality, safety, or legitimacy of services and activities procured outside our curated offerings. The vast majority of external vendors provide genuine and valuable experiences, but as with any travel destination, there's variability in the standards of operation.

14.2 Consultation and Customization

• Before Your Trip: We strongly advise consulting with us in advance if you're interested in adding specific activities, tours, or experiences to your itinerary. Our team can help integrate your desired experiences into your trip, ensuring they meet our standards for quality and safety.
• During Your Trip: If you find yourself intrigued by additional experiences while on your trip, we encourage you to discuss these interests with your guide. Our guides are well-versed in the local offerings and can provide advice or facilitate the addition of approved activities to your itinerary.

14.3 Caution Regarding External Services

15.1 Tailoring Your Experience

We offer a diverse range of add-on activities to enrich your travel experience in Morocco, carefully selected to complement your itinerary, chosen destination, service level, and physical rating. While some options are highlighted as suggestions on our trip itinerary details, they represent just a glimpse of what's possible.

15.2 Customization and Consultation

Understanding that each traveler's interests and expectations are unique, we invite you to share your desires for additional experiences not listed in our initial offerings. Whether you seek more adventure, cultural immersion, or relaxation, we specialize in curating trips tailored to your preferences. We encourage scheduling a consultation with our team to plan precisely what you want, ensuring your Moroccan journey is as personalized and fulfilling as possible.

15.3 Considerations and Variability in Fees

By opting for add-on activities through us, you ensure that your chosen experiences align with our standards of quality and safety, while also benefiting from our local knowledge and expertise. Let us help you craft a Moroccan adventure that goes beyond the ordinary, tailored to your unique sense of exploration and adventure.

16.1 Understanding Local Norms

Travelers to Morocco may encounter cultural norms that differ significantly from those in their home countries, particularly regarding catcalling and public displays of affection. Understanding and respecting these norms can contribute to a more comfortable and respectful travel experience.

16.2 Catcalling

Catcalling, while an unwelcome experience, can occur in busy urban areas and markets. The best response is often to ignore these comments and continue on your way. It's important to remember that this behavior, though uncomfortable, is not typically meant to intimidate. Our guides are equipped to provide support and guidance on how to handle such situations respectfully and safely.

16.3 Public Displays of Affection

Morocco, being a predominantly Muslim country, tends to have conservative views on public displays of affection. It's advisable to limit PDA to ensure you respect local sensibilities. Holding hands is acceptable, but more overt displays may draw attention or discomfort.

Our experienced guides are here to help you navigate these cultural differences with sensitivity. They can offer insights and support, ensuring you feel comfortable and respected throughout your journey. Our goal is to create an environment of mutual respect between travelers and the local communities we engage with.

17.1 Overview

Trekking trips in Morocco offer an extraordinary opportunity to explore the rugged beauty of the Atlas Mountains and the vast expanses of the Sahara Desert. These adventures take you through rural areas, offering immersive, traditional, and authentic experiences in settings that are rustic and steeped in local culture. It's important to note that these trips are not designed for travelers seeking luxury but rather for those who wish to connect deeply with the natural landscapes and cultural heritage of Morocco.

17.2 What to Bring

• Sleeping Bag: A sleeping bag is an essential item for your trekking trip, as it will not be provided. While sleeping bags are available for purchase in larger cities, acquiring one in rural areas can be challenging. Ensure you bring a suitable sleeping bag for the climate and terrain of your trek.
• Appropriate Backpack: A backpack that's suited for trekking, capable of holding your supplies and comfortable to carry for long distances, is crucial.
• Walking Shoes and Attire: Comfortable walking shoes and clothing appropriate for trekking are vital. Conditions can vary, so prepare for both warmth during the day and cooler temperatures at night.
• Packing List: For a comprehensive guide on what to pack, including specific items tailored to the conditions you'll encounter, please refer to our packing list. Proper preparation is key to enjoying your trekking experience.

17.3 Types of Trekking Options

• Camp & Trek: Opting for the camping trekking option immerses you directly in Morocco's breathtaking natural landscapes. This choice is all about embracing the wilderness and connecting with the environment in a very intimate way. You'll spend your nights in tents under the vast, star-filled skies, away from the hustle and bustle of city life. This mode of trekking allows you to truly disconnect and find peace in the simplicity of nature. While camping provides basic amenities and requires a readiness to adapt to the outdoors, it rewards you with unforgettable sunrises, sunsets, and a profound sense of connection to the natural world. Ideal for the adventurous spirit, camping treks bring you closer to the heart of Morocco’s wilderness, offering a unique perspective on the country's stunning geography and the tranquility of its remote areas.

• Comfort Trek: For those who wish to blend adventure with comfort, guesthouse trekking incorporates stays in locally-run guesthouses or gites. These accommodations offer a more comfortable alternative to camping, providing beds and basic facilities while maintaining a connection to Morocco’s cultural and natural heritage. Guesthouses and gites are typically found in small villages or rural settings, allowing you to experience the warmth and hospitality of Moroccan rural life. Staying in these accommodations introduces you to the local way of living, with the added benefit of enjoying home-cooked Moroccan meals and the comfort of a more conventional night's sleep. Though more comfortable than camping, guesthouse stays still embody the rustic and authentic charm of Morocco, making them a great option for those looking to enjoy the outdoors by day and relax in a more home-like setting by night.

Both options place you in remote, traditional regions, highlighting the simplicity and beauty of Moroccan rural life.

17.8 Policy on Incompletion Due to Physical Difficulty

We understand that every traveler's physical ability and endurance vary, and while we aim to support every member of our trekking groups, it's essential to acknowledge that if you are unable to complete the trip due to its physical demands, a refund cannot be offered. This policy is in place not as a deterrent but to encourage thoughtful consideration of your physical preparedness and to ensure that every traveler has a rewarding and enjoyable experience. Our goal is to provide memorable adventures that are accessible and enjoyable for all participants, based on a realistic assessment of their physical capabilities.

Embarking on a trekking adventure in Morocco invites you to embrace the simplicity and authenticity of rural life, supported by traditional practices that have shaped the local way of living for centuries. Prepare adequately, respect the environment and local customs, and you're set for an unforgettable journey through some of Morocco's most stunning landscapes.

18.1 Itinerary Adaptability

Our meticulously planned itineraries across Morocco aim to immerse you in the country's stunning diversity, yet they are designed with adaptability in mind. External factors such as weather patterns, local events, and even operational changes (like venue closures or logistical adjustments) can necessitate shifts in our planned activities. This flexibility ensures we can offer a safe, enjoyable, and enriching experience, even when faced with unforeseen circumstances.

• Examples of Schedule Changes: In addition to weather impacts and local events, changes in the itinerary could stem from a variety of other reasons, including but not limited to, conservation efforts, community projects, or safety advisories that may arise.

18.2 Group Dynamics and Pace

The unique composition and pace of each group also play a crucial role in how our itineraries unfold.

• Adjusting to Group Pace: If a group moves more slowly than anticipated, certain planned activities may be modified to accommodate the overall pace, ensuring that everyone can enjoy the experience without feeling rushed.

• Leveraging Additional Time: Conversely, a faster-moving group might find themselves with extra free time, allowing for additional activities or leisure time to explore further.

18.4 Responsibility for Changes

While we are committed to delivering experiences that meet your expectations, it’s important to recognize that the dynamic nature of travel means we cannot be held responsible for any changes or cancellations to previously planned activities. By booking with us, you acknowledge and accept the inherent flexibility required in these trips and trust in our team’s ability to adapt and provide the best possible alternative experiences.

Understanding and embracing the inherent flexibility in our travel itineraries allows for a more relaxed and open-minded approach to exploring Morocco. It's part of the adventure, offering unexpected delights and learning opportunities along the way. By trusting in our team's expertise and adaptability, you're set to enjoy a journey that's as smooth as it is unforgettable.

Travelers to Morocco must comply with local laws, which may differ significantly from those in their home countries. Awareness and adherence to these regulations are essential for a safe and respectful visit.

19.2 Key Legal Considerations

• Drones: Drones are illegal in Morocco. Bringing them into the country is prohibited and subject to legal action, including fines and confiscation.

• Weapons: Carrying weapons, including pocket knives and firearms, is strictly illegal. Violations can lead to severe legal consequences.

• Alcohol Consumption: Public alcohol consumption contravenes Moroccan law, reflecting the country's conservative cultural norms. While alcohol can be consumed in designated establishments, its public consumption is legally forbidden and can result in penalties.

• Drugs: The use, possession, or trafficking of illegal drugs is met with strict legal penalties, including imprisonment.

20.1 Preparation Before Your Trip:

Unexpected events such as flight cancellations or delays are an inherent part of travel. To assist you in navigating these situations, we will provide a local emergency phone number available 24/7. For detailed information on our refund policy in case of trip cancellation or other unforeseen circumstances, please refer to our Terms & Conditions. This document outlines your rights and our obligations, ensuring clarity and support from the outset of your journey.

20.2 During Your Trip:

• Guide Notification: In situations where your guide is nearby and accessible, we encourage you to first notify them of any emergency. Their immediate presence and local expertise can be incredibly beneficial in swiftly addressing the issue at hand. If your guide is not within reach, or if the situation requires additional support, please use the emergency phone number provided.

• Local Emergency Contact: Upon booking, you will be given the local emergency contact number, a crucial resource for immediate assistance during your stay. Whether you encounter travel disruptions, health issues, or other emergencies, this number connects you with our local team ready to help.

• Accessibility: Keeping the emergency number handy is vital. Ensure it's saved in your phone or written down in an easily accessible place, guaranteeing you can quickly reach out for help if needed.

20.3 Accessibility of Emergency Contacts

In the event of any emergency, whether related to travel logistics like flight changes, health concerns, or other urgent matters, this number should be your first point of contact. Our dedicated team is equipped to handle a wide range of issues, providing guidance, support, and coordinating with local authorities or services as needed.

Understanding the importance of immediate and accessible support during emergencies, we emphasize the necessity of carrying our emergency contact information with you at all times. This measure is a key part of our commitment to ensuring your safety, comfort, and well-being during your travels with us in Morocco.

21.1 Courtesy Towards Service Providers

Our guides, drivers, and all service personnel are integral to enriching your travel experience in Morocco. We ask travelers to show these professionals the highest level of respect and kindness. Our team is committed to providing you with a remarkable journey, rooted in values of respect and fairness.

Also, to ensure a professional and comfortable environment for everyone, engaging in romantic or intimate relationships with our service providers, including guides, is not permitted.

21.2 Engaging with Locals, Vendors, and Artisans

Morocco's rich culture is one of its most captivating aspects, and interactions with locals, vendors, and artisans are opportunities for meaningful cultural exchange. It's important to approach these interactions with respect and an openness to learn. Remember, cultural practices and norms in Morocco may differ from those in your home country, but these differences are a gateway to deeper understanding and appreciation.

We encourage asking questions and showing curiosity about the Moroccan way of life. Our guides are knowledgeable about local customs and traditions and can provide valuable insights into cultural nuances. This curiosity should always be balanced with respect and sensitivity, ensuring that your engagement with Moroccan culture is both enriching and respectful.

21.3 Adhering to Guides' Decisions

Travelers acknowledge the importance of adhering to the decisions made by our guides. As professionals with extensive knowledge and experience, guides make informed choices that prioritize your safety, enjoyment, and the group's overall well-being. Trusting your guide's judgment and following their lead ensures a smoother and more enjoyable experience for all.

21.4 Policy on Independent Exploration

If travelers decide to leave the group for personal exploration, please be aware that Mauresk is not responsible for any harm, incidents, accidents, or complications that occur during this time apart from the scheduled itinerary. This includes, but is not limited to, physical harm, loss of personal belongings, or any other adverse events. Additionally, no refunds will be provided for services or parts of the trip that go unused as a result of individual explorations. Our trips are carefully planned to provide a balanced, safe, and enriching experience of Morocco, with the support and knowledge of experienced guides. While the desire to explore independently is understood, we emphasize that travelers' safety and well-being during such times are their own responsibility.

21.5 Building Healthy Relationships within the Group

Fostering a positive and respectful environment among travelers within the group is also crucial. Healthy relationships are built on mutual respect, understanding, and consideration for each other's experiences and preferences. We encourage open communication, patience, and empathy among group members, contributing to a supportive and enjoyable travel dynamic.

21.6 Addressing Disruptive Behavior: Consequences & Policies

Should a traveler display behavior that is disrespectful or negatively impacts the group's experience, our guides have the authority to terminate that individual's participation in the trip. In such cases, no refund will be provided. This measure is in place to ensure that the travel experience remains enjoyable and safe for everyone involved, aligning with our commitment to fostering respectful and harmonious travel environments. Trust in the guide's professionalism and judgment is crucial, as their primary goal is to maintain a positive experience for the entire group.

By choosing Mauresk for your custom trip needs, you agree to be bound by these terms, which outline the rights, obligations, and procedures that guide our service delivery. Additionally, you acknowledge and agree to adhere to all other clauses and conditions specified throughout this 'Need-to-Know Information' website page, collectively forming the complete agreement between you and Mauresk. This agreement comprehensively governs the terms of our engagement and the full scope of services provided by Mauresk for your custom trip

22.1 Introduction to Custom Trips

Our custom trips are uniquely designed journeys that cater to your individual preferences, allowing for a deeply personal exploration of Morocco's diverse landscapes and rich cultural heritage. Whether you're traveling solo, with family, or as part of a special interest group, we tailor every aspect of your adventure, from the bustling medinas of imperial cities to the serene expanses of the Sahara Desert. To kickstart this bespoke journey, we invite you to Contact Us to schedule an appointment with our travel specialists, who are adept at crafting itineraries that align with various group dynamics and travel aspirations.

22.2 Planning and Booking Process

The journey to your custom trip begins with a detailed consultation to gauge your interests, preferences, and the experiences you seek. This collaborative process ensures your itinerary is a perfect reflection of your travel dreams, incorporating your choice of destinations, activities, and accommodations. Following our discussions, we'll present you with a proposed itinerary, which serves as a flexible blueprint that we'll refine together until it meets your complete satisfaction. For further insights into the range of services we offer, the Custom Trip page on our website is a comprehensive resource.

22.3 Included and Additional Costs

Transparency in pricing is paramount. Your custom trip cost will include accommodations, specified meals, transportation within Morocco, and activities detailed in your finalized itinerary. However, it's crucial to budget for additional expenses such as international airfare, travel insurance, and personal spending on souvenirs or optional excursions not included in the itinerary. For a detailed breakdown of included and additional costs, we encourage a thorough review of the itinerary provided.

22.4 Travel Insurance Requirement

Travel insurance is required. To ensure peace of mind during your travels, securing comprehensive travel insurance covering medical emergencies, trip cancellations, and interruptions is mandatory. This policy is a safeguard against unforeseen circumstances, allowing you to embark on your adventure with confidence. We recommend selecting a policy that covers all planned activities for the duration of your trip.

22.5 Accommodation and Transportation

A hallmark of our custom trips is the diversity of accommodations, from luxury hotels to charming boutique guesthouses, chosen to match your comfort preferences. Transportation arrangements are meticulously planned to enhance your travel experience, whether it involves private transfers, scenic train rides, or internal flights. These logistical details are seamlessly integrated into your custom itinerary for an effortless travel experience.

22.6 Cancellation and Refund Policy

For details on our cancellation process, associated fees, and conditions under which refunds are granted, please refer to the Terms and Conditions page. This information is critical for understanding your rights and our policies regarding trip alterations or cancellations.

22.6 Timing and Costs Explained

To ensure that we craft a custom trip that perfectly aligns with your desires and expectations, it's essential to begin the planning process at least 2-3 months in advance of your intended travel dates. This timeframe allows us to delve deeply into your preferences, meticulously design your itinerary, and secure the best accommodations and experiences that Morocco has to offer. Planning within this window also helps us provide you with the most competitive pricing and availability options. Trips organized with less than 2 months' notice are considered last-minute custom trips. Due to the expedited nature of these arrangements and the challenges of securing desired services on short notice, last-minute custom trips are subject to higher costs. This price adjustment reflects the additional effort and resources required to ensure your experience remains uncompromised and tailored to your specifications, even within a condensed planning period.

22.7 Adjustment Policy for Participant Cancellations

22.8 Conduct-Based Service Termination Policy

if any participant violates the terms set forth by Mauresk, disobeys local laws, or engages in disruptive behavior, as assessed by us or any relevant authority, we reserve the right to terminate our services immediately without a refund. This measure, taken at our sole discretion, is to uphold the quality and safety of the travel experience for all involved. Following such termination, Mauresk will not be responsible for any consequences or liabilities that may arise as a result of the aforementioned actions. This policy is crucial for ensuring a respectful and enjoyable travel environment for our clients, while also adhering to the legal and cultural expectations of the destinations we visit.

By engaging with Mauresk for your event needs, you agree to be bound by these terms, which outline the rights, obligations, and procedures that guide our service delivery. Furthermore, you acknowledge and agree to adhere to all other clauses and conditions specified throughout this 'Need-to-Know Information' website page, which collectively govern the comprehensive terms of our engagement and the entirety of the services provided by Mauresk.

23.1 Booking, Payment, and Cancellation

• Booking Confirmation: A booking is confirmed once the Company receives a specified deposit amount from the Client. This deposit is non-refundable except as detailed in our cancellation policy.

• Payment Schedule: Full payment details, including milestones and final payment due date, will be provided upon booking confirmation. Failure to adhere to this schedule may result in booking cancellation by Mauresk.

• Cancellation by Client: Should you need to cancel your event, notification must be provided in writing. Cancellation fees will apply as outlined in the booking agreement. Refunds for payments made beyond the non-refundable deposit will be considered based on the proximity to the event date and expenses already incurred on behalf of the Client.

23.2 Event Planning and Adjustments

• Customization: Mauresk is committed to personalizing your event to match your vision within the constraints of local availability and logistical feasibility. Changes to the event scope requested by the Client may incur additional charges.

• Adjustments by Mauresk: We reserve the right to make necessary adjustments to event details, including but not limited to venue, vendors, and itinerary, due to unforeseen circumstances or to enhance the event experience. Such changes will not result in adjustments to the overall event price nor entitle the Client to any form of compensation.

23.3 Liability and Responsibilities

• Third-Party Suppliers: Mauresk acts as a coordinator between the Client and third-party service providers. The Company is not liable for any actions, failures, or omissions of these providers. Clients are encouraged to review providers' terms and conditions.

• Force Majeure: Neither Mauresk nor the Client shall be held liable for failure to fulfill contractual obligations if such failure is due to events beyond reasonable control, including but not limited to natural disasters, pandemics, or political unrest. In such cases, services may be postponed or canceled without refund.

• Client Responsibilities: The Client is responsible for obtaining necessary permits, respecting local laws and customs, and ensuring guest compliance.

• Liability Disclaimer Mauresk is not responsible for any loss, damage, sickness, death, or any other adverse outcomes that may occur during the events. Clients are required to obtain comprehensive insurance covering potential event risks, including but not limited to cancellation, liability, and personal injury.

23.4 Dispute Resolution

In the event of a dispute arising from the provided services, both parties agree to seek resolution through direct negotiation and, if necessary, mediation. Legal claims or disputes must be addressed on an individual basis, with both parties waiving the right to trial by jury or to participate in any class action or representative legal proceedings. Disputes shall be resolved through individual legal proceedings, emphasizing our mutual preference for direct and personal resolution methods.

23.4 Termination of Services for Breach of Terms or Conduct

In the event of a breach of these terms, violation of local laws, or any form of disruptive behavior, as judged by us or any involved party, Mauresk reserves the right to immediately cancel our services without issuing a refund. This decision is at our sole discretion and is final. Following such termination, Mauresk shall bear no responsibility for any consequences or liabilities that arise as a result of the breach or disruptive behavior. This clause is enforced to ensure the safety, comfort, and enjoyment of all parties involved and to uphold the integrity of the event and respect for local customs and regulations."

Please be aware that the content within this Need-to-Know Information Document is subject to change at any time and without prior notice. We reserve the right to update, modify, or amend any part of this document to reflect changes in our services, policies, or in response to regulatory requirements. It is your responsibility to review this document regularly to stay informed of any updates that may affect your travel plans or obligations.