Privacy Policy

1- Information We Collect

• We may collect the following types of information:
• • Personal Information: Full name, date of birth, gender, title, postal address, phone number, email address, emergency contact information, dietary requirements, height and weight, travel insurance details, passport details (including nationality and city of birth), passport scan, visa application information, visa page scans, flight information, and banking information for refund purposes.
  • Health Information: Relevant medical or health-related information, such as pre-existing medical conditions, vaccination status, disabilities, medications requiring refrigeration, and food allergies. Some of this data may be classified as sensitive information under applicable data protection laws.
  • Travel Preferences: Information related to your trip preferences, including accommodation choices, activity interests, and additional information provided to determine if a trip is suitable for you.
  • Payment Details: Billing address, payment method, and transaction information (note: we do not store complete credit card details).
  • Feedback and Reviews: Comments, testimonials, or other feedback provided about our services.
  • Technical Information: IP addresses, browser types, and usage data collected through our website.
  • Social Media Information: If you interact with us through social media platforms, we may collect information based on your privacy settings.

• The information collected is used for the following purposes:

• • To process bookings, payments, and travel arrangements.
  • To communicate updates, confirmations, and customer support.
  • To comply with legal and regulatory requirements.
  • To enhance your travel experience with personalized recommendations.
  • To analyze website usage and improve our services.
  • For marketing purposes, including newsletters and promotions.
  • To display personalized advertisements through third-party marketing tools.
  • To process refunds securely when applicable, we may request your banking information. This information will be used solely for the purpose of issuing refunds and will be handled with the utmost care and in compliance with data protection standards.

• We do not sell or rent your information to third parties. However, your information may be shared with:

• • Service Providers: Third-party vendors such as hotels, airlines, and tour operators to facilitate your travel. These service providers are vetted to ensure they adhere to relevant data protection standards.
  • Payment Processors: We use trusted third-party payment processing services to securely handle transactions. These providers adhere to strict data protection and security standards. Please note that their use of your information is governed by their privacy policies.
  • Legal Authorities: When required by law or to protect our rights and operations.
  • Marketing Partners: With your consent, for joint promotions or relevant offers.
  • Technology Partners: Analytics and advertising tools (e.g., Google Analytics, Facebook Pixel) to improve user experience and marketing campaigns

• Mauresk makes every effort to ensure that any third party handling your information does so securely and in compliance with applicable laws and regulations.

• We employ technical and organizational measures to protect your information. These measures include encryption protocols, secure servers, access controls, and regular system audits to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. Additionally, we have established internal procedures to ensure that your data is handled securely and in compliance with applicable laws.

  While we take all reasonable steps to protect your information, it is important to note that the internet is an inherently insecure medium. We encourage you to share personal information carefully and avoid sending sensitive details through unsecured channels. By providing your information, you acknowledge and accept these risks.

  In the unlikely event of a data breach, Mauresk will take immediate action to mitigate the impact. This includes identifying and resolving the breach, notifying affected individuals, and reporting the incident to relevant authorities if required by law.

• For quality assurance and training purposes, we may monitor and/or record phone calls. By contacting us via phone, you consent to this monitoring and/or recording. If you have concerns about this, please notify our representative during the call.

• During your trip, Mauresk tour operators, guides, or other staff members may capture photographs and videos of participants. These materials may be used for promotional purposes, including but not limited to our website, social media platforms, and marketing campaigns. If you do not wish to appear in such materials, please notify us in writing prior to your trip and inform your tour leader during the trip.

• You have the right to:

• • Access the personal information we hold about you.
  • Request corrections or updates to your information.
  • Opt-out of marketing communications at any time.
  • Request deletion of your data, subject to legal and operational obligations.
  • Object to the processing of your personal data in certain circumstances.
  • Lodge a complaint with a relevant data protection authority.

• If you are accessing our services from outside the United States, please note that your information may be transferred to and processed in the United States. By using our services, you consent to this transfer and acknowledge that data protection laws in the United States may differ from those in your country.

• We retain personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Data no longer needed is securely deleted or anonymized

• Our website uses cookies to enhance user experience, analyze site traffic, and personalize advertisements. You may manage your cookie preferences through your browser settings. Disabling cookies may affect website functionality.

• We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically

• For questions or concerns about this Privacy Policy, please contact us.